How do I schedule an appointment?

Each of our providers is responsible for setting their own schedule. Appointments are scheduled directly with your clinician. If you need to speak with your clinician, please contact us at 847-580-3290. If your clinician is unavailable at the time of your call, you may leave a message on our confidential voicemail. Messages are generally checked throughout the day and we will do our best to return any call within 24 hours (with the exception of weekends and holidays).

How often are appointments?

Most clients attend sessions on a weekly or every other week basis, which is usually determined by presenting concerns and agreed upon collaboratively between the client and individual provider. Additional sessions may be offered if needed and clients are encouraged to reach out if they would like to schedule something outside their regular appointments.

Do you offer telehealth services?

We offer therapy appointments both in-person and via telehealth.  In an effort to protect your privacy, any telehealth appointments are conducted through a HIPAA compliant platform.

Can we communicate by email?

Please note that e-mail is not a secure form of communication. Should you agree, your clinician and our office will only utilize e-mail communication for scheduling/administrative purposes (i.e. scheduling, billing, general office questions.  We prefer any discussion of clinical information to take place directly via phone or a HIPAA compliant telehealth platform.

What about fees/payment?

We are in network with BCBS PPO and out of network for all other insurance providers. If you have an out-of-network insurance company, we will either assist you in filing claims or provide you with the necessary information for you to file for reimbursement on your own. Please note that if you are out-of network you will be responsible to pay the difference between what your insurance company covers and our full rates. We strongly encourage you to contact your insurance company before your first visit to obtain any required pre-authorization, as well as a clearer understanding of how much your insurance will cover and the amount you will be responsible to pay.  For more information about fees for services, please contact the practice directly.

What is your cancellation policy?

The practice requires 24-hour notice for the cancellation of appointments otherwise the session will be billed at the usual full rate and will not be covered by insurance. Please be in communication with your clinician regarding any urgent/emergent situations that may arise.

What if I have an emergency?

In the event of a mental health emergency, please call 911 or contact the nearest hospital emergency room. Once the situation has been stabilized, please reach out to your clinician via phone to provide us with an update. We will coordinate with those involved in the emergency intervention as needed and provide any case information you ask us to release. Please note that should the emergency occur overnight or on a weekend/holiday, we may not be able to respond until the next business day. 

For more comprehensive practice, please refer to our Privacy Policies and General Practice Information.